Returns & Refunds Policy

If your delivery is obviously broken, please refuse the delivery and the driver will record as such and return the order to us.
We will arrange a replacement as soon as possible. Please email with your order number and Tracking Number and we will correspond directly with you to resolve promptly.
If you discover damage after you have signed for your order please email with your order number, Tracking Number and photographs of the damaged goods.
We will then advise you on the next course of action depending on you requirements.

Returns and Refunds
Changed your mind? No problem.
Please read below and follow any instructions.
The following is a guide and our official policies. In reality if you have any queries please send an email to
Please include a contact number and we will do our best to sort things to your satisfaction.
We are happy to accept returns and issue refunds in line with the conditions below.
You may cancel an order anytime between the date of order and 14 days from the date the order was delivered to you. (Date recorded on Courier Tracking Website).
1.1 If you wish to return a product or cancel an order within the above period please inform us by emailing
Please include your order number, name and address. Please also quote the original courier tracking number.
1.2 The amount will be refunded via the same method which the original payment was made.
1.3 You will be refunded the price paid for the product. This will include the original delivery cost to you.
1.4 The product(s) must be returned to the address below
RWL Returns
22 Apple Lane
Sowton Industrial Estate
Phone Number 0800 049 0923

Please include a copy of the delivery note.
1.5 You will be responsible for the cost of delivery to us at the above address. We can arrange collection if you require. The cost of this will be debited from your refund.
1.6 Please ensure the product is sufficiently packaged, preferably using the original packaging.
1.7 The return of the goods unbroken and in a resalable condition remains your responsibility and regretfully no refund can be given for broken or damaged returns.
1.8 The majority of our products have a hygienic seal on the stopper. A refund cannot be given if this seal is in any way broken, removed or damaged.
1.9 If the product is in presentation or gift packaging this must also be returned in an undamaged condition. If sealed in cellophane or other seal. This must also be intact and unopened.
2.1 If we have refused a delivery due to the above or any other damage and you wish to have the product returned to you, our usual delivery charge will apply.
2.2 If the product is deemed damaged or unsalable by us and you wish it to be returned by you, this will be at your risk and if a breakage occurs no refund or replacement will be made.
To help avoid this and the subsequent risk of breakages in transit, we may request photographic evidence of intact hygienic seals and bottle condition.